Pfaltzgraff - Refund took... forever
ordered a canister set in which the rubber seal caused the lids to be too difficult to get off so I sent them back with their prepaid postage due label ,went ahead and got tracking (good choice) it showed arrived in new jersey June 8th so I called and was told it would be 4 to 6 more weeks before refund would be issued originally denying received until I presented tracking number..so finally got a complete refund yesterday JULY 30TH... after 3 phone calls including one to request my shipping cost to be refunded also...look somewhere else for your dining needs....they don't like giving your money back
Reason of review: refund process too slow, poor quality if canaster lid design.
Monetary Loss: $100.
Preferred solution: Let the company propose a solution.
Location: League City, Texas
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