Pfaltzgraff - Received a box of pottery shards

I purchased a 45-piece dinnerware set, LIDO BEACH PATTERN, from - although well-packed by Bealls, the original Pfaltzgraff packaging was terrible.Other reviewers did state that they received broken pottery due to the less-than-impressive Pfalzgraff packing materials.

I took a chance anyway and received a box of pottery shards. Pfaltzgraff informs me the pattern is now "retired" on their end, and they offered me replacement pieces from one of three TOTALLY DIFFERENT patterns! I was stunned - do they really think this is acceptable??

I am still waiting to see if Bealls will be able to locate replacements.

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