I purchased a 45-piece dinnerware set, LIDO BEACH PATTERN, from BeallsFlorida.com - although well-packed by Bealls, the original Pfaltzgraff packaging was terrible. Other reviewers did state that they received broken pottery due to the less-than-impressive Pfalzgraff packing materials.
I took a chance anyway and received a box of pottery shards. Pfaltzgraff informs me the pattern is now "retired" on their end, and they offered me replacement pieces from one of three TOTALLY DIFFERENT patterns! I was stunned - do they really think this is acceptable??
I am still waiting to see if Bealls Dept. store will be able to locate replacements.
Monetary Loss: $100.