Ordered the tea rose set plus extra dessert dishes.
One cup and the large serving dish arrived broken, due to poor packaging.
The dessert bowls didnt even have the same color!
Sent an email with pictures, did get one reply that they needed more pictures. So I took more pictures and emailed again and again, but no reply.
Dishes are extremely poor quality, after one week of use, they all have dark scratches all over. If you want them to look pretty they can only be used for decoration, as a knife and fork will scratch them badly!
This is a RIP OFF company, that sell poor quality at a high price. Stay away from them and dont get ripped off like me!!
This person wrote the review because of damaged or defective of dinnerware set from Pfaltzgraff and attached a photo. Reviewer claimed that he or she lost $250 and wants Pfaltzgraff to read this review and look into the issue (if any).
The most disappointing in user's experience was lack of customer service and bad quality and bad service. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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