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2.3

I purchased a set of Autumn Berry dinnerware directly from Pfaltzgraff. When the package arrived, they shipped the wrong salad plates and two of the dinner plates were damaged...one chipped...one had pin holes in the glaze.

I called customer service and they reshipped the items. The one replacement plate had a "miss" in the design along the border. When I contacted them about this defective replacement (along with photo), they replied that these small flaws are "normal" and are expected. This is not the quality one expects from Pfaltzgraff which is now manufactured in China.

It is now dollar store quality with a high price. Do yourself a favor...buy American if you can find it! If you can't, buy the stuff at the dollar store...16 pieces for $16...

When it chips, throw it out! No big loss.

Reason of review: Damaged or defective.

Pfaltzgraff Cons: Quality of dishes and unresponsive supervisor, Bad quality, Bad quality and bad service, Quality.

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Yes, the Pfaltzgraff of today does not compare to the Pfaltzgraff made years ago in the US York PA. I have many pieces of Pfaltzgraff that was made in USA and continue to buy only USA made pieces. They can be bought at yard/garage sales, auctions, craigslist and etc.

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